Warranty Information

FOOTBALL HELMET WARRANTY:  Xenith warrants helmet shells to be free from defects in material and workmanship for a period of five (5) years from date of shipment for all varsity and youth elite polycarbonate shells and for a period of three (3) years from date of shipment for the youth ABS shell.  The assembled Shock Bonnet® (including the interior liner, all shock absorbers, jaw guides, cable, shell cable guides, wishbone, and hook/loop attachments) are warranted for a period of two (2) years from the date of shipment; comfort pads are warranted for one (1) year only.  If, during the warranty period, the helmet shell and/or Shock Bonnet® fail in the course of normal use due to poor workmanship, Dealer, (not other parties having physical possession of the equipment) shall notify Xenith and request a return authorization.  The defective unit shall then be returned to Xenith’s repair center by Dealer, freight prepaid, with a failure report along with the place and dates of reconditioning.  It will either be repaired or replaced, at Xenith’s option, and returned to Dealer or its designate, freight prepaid.  Duties, tariffs and transportation insurance associated with such return shall be Dealer’s responsibility.  The foregoing warranty shall not apply to defects resulting from: 1) Improper or inadequate maintenance by Dealer or its customers; or, 2) Unauthorized modification, misuse or accidents.

Dealer may replace worn components (facemasks, facemask clips, snap buckles, chin straps, chin cups) with only Xenith approved replacement parts.  Dealer shall inform its customers that Xenith recommends: 1) annual reconditioning of each helmet by a Xenith authorized reconditioner and that failure to do so may adversely affect the performance of the helmet; 2) that helmets be retired from service not later than ten (10) years after initial use; and 3) that shock absorbers should never be swapped from its original location to another within the interior liner (see Shock Absorber Alteration Warning below.)  This Warranty shall be void as a result of any of the following:

  1. Repairs or alterations made to a helmet which modify or alter the helmet including the removal of any warning labels. 
  2. Use of helmet replacement parts other than Xenith approved replacement parts.
  3. The application of any unapproved device or material to the exterior of the helmet.
  4. Failure to use a Xenith authorized helmet reconditioner.  (A list of authorized reconditioners as of the Effective Date is attached to this Agreement; an updated list may be obtained from Xenith’s customer service department or at www.xenith.com.)
  5. Failure to recondition the helmet at least once every two (2) years.

Warranty Exclusions:  Except as noted, the following components are not warranted: chin pieces, low and high chin straps, snap buckles, facemasks, facemask clips, and fastening hardware including but not limited to T-nuts, screws and snaps.  Notwithstanding the foregoing, Xenith warrants the Hybrid strap and chin cup assemblies for one (1) year.

 

XENITH PROTECTIVE GEAR: Xenith warrants body any protective gear for to be free from defects in material and workmanship for a period of two (2) years from date of shipment.  If, during the warranty period, the protective item fails in the course of normal use due to poor workmanship, Dealer, (no other parties having physical possession of the equipment) shall notify Xenith and request a return authorization.  The defective unit shall then be returned to Xenith’s repair center by Dealer, freight prepaid, with a failure report.  It will either be repaired or replaced, at Xenith’s option, and returned to Dealer or designate, freight prepaid.  Duties, tariffs and transportation insurance associated with such return shall be Dealer’s responsibility.  The foregoing warranty shall not apply to defects resulting from: 1) Improper or inadequate maintenance by Dealer or its customers; or, 2) Unauthorized modification, misuse or accidents.

 

BATTING HELMET WARRANTY:  Xenith warrants the helmet shell and the assembled Shock Bonnet® (except for comfort pads) to be free from defects in material and workmanship for a period of two (2) years from date of shipment.  Comfort pads are warranted for one (1) year.  If, during the warranty period, the helmet shell and/or Shock Bonnet® fail in the course of normal use due to poor workmanship, Dealer, (not other parties having physical possession of the equipment) shall notify Xenith and request a return authorization.  The defective unit shall then be returned to Xenith’s repair center by Dealer, freight prepaid, with a failure report.  It will either be repaired or replaced, at Xenith’s option, and returned to Dealer or its designate, freight prepaid.  Duties, tariffs and transportation insurance associated with such return shall be Dealer’s responsibility.  The foregoing warranty shall not apply to defects resulting from: 1) Improper or inadequate maintenance by Dealer or its customers; or, 2) Unauthorized modification, misuse or accidents.

 

Dealer shall inform its customers that Xenith recommends that helmets be retired from service not later than five (5) years after initial use.  This Warranty shall be void as a result of any repairs or alterations made to a helmet which modify or alter the helmet including the removal of any warning labels or, use of helmet replacement parts other than Xenith approved replacement parts.  Under no condition should batting helmets be reconditioned.  Reconditioning of batting helmets will void this Warranty.

 

SHOCK ABSORBER ALTERATION WARNING:  Xenith uses several types of shock absorbers in every football and batting helmet.  Each type of shock absorber is designed differently and strategically placed in the interior liner to achieve the desired performance.  Shock absorbers may not be interchanged or swapped from one location to another.  Altering the shock absorber configuration could adversely affect the performance of the helmet.  Xenith disclaims any responsibility or liability resulting from unauthorized alteration of the shock absorber configuration.  Dealer may only replace worn or damaged jaw and crown shock absorbers on football helmets with identical Xenith replacement parts.